Defined Approach Requirements
12.10.4 Personnel responsible for responding to suspected and confirmed security incidents are appropriately and periodically trained on their incident response responsibilities.
Customized Approach Objective
Personnel are knowledgeable about their role and responsibilities in incident response and are able to access assistance and guidance when required.
Applicability Notes
[No detail is provided here in the PCI DSS 4.0]
Defined Approach Testing Procedures
12.10.4 Examine training documentation and interview incident response personnel to verify that personnel are appropriately and periodically
trained on their incident response responsibilities.
Purpose of requirement and procedures
Without a trained and readily available incident response team, extended damage to the network could occur, and critical data and systems may become “polluted” by inappropriate handling of the targeted systems. This can hinder the success of a post-incident investigation.
Good practice
It is important that all personnel involved in incident response are trained and knowledgeable about managing evidence for forensics and investigations.
Definitions
[No detail is provided here in the PCI DSS 4.0]
Note: This sub-requirement requirement falls within the primary PCI DSS Requirement 12: Support Information Security with Organizational Policies and Programs and secondary requirement 12.10 Suspected and confirmed security incidents that could impact the CDE are responded to immediately..
What is the PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Governed by the Payment Card Industry Security Standards Council (PCI SSC), the compliance scheme aims to secure credit and debit card transactions against data theft and fraud.
While the PCI SSC has no legal authority to compel compliance, it is a requirement for any business that processes credit or debit card transactions. PCI certification is also considered the best way to safeguard sensitive data and information, thereby helping businesses build long lasting and trusting relationships with their customers.
Source: https://www.imperva.com/learn/data-security/pci-dss-certification/
What is the PCI SSC
The PCI SSC mission is to enhance global payment account data security by developing standards and supporting services that drive education, awareness, and effective implementation by stakeholders. We achieve this with a strategic framework to guide our decision-making process and ensure that every initiative is aligned with our mission and supports the needs of the global payments industry.
The four pillars of our strategic framework include:
- Increase industry participation and knowledge in the PCI Standards development process and stakeholder support for standards implementation. This ensures that standards and resources reflect and address industry needs and challenges.
- Evolve security standards and validation programs to support a range of environments, technologies and methodologies for achieving security. This ensures standards and resources that support and enable safe commerce and the flexibility to use different approaches to meet those standards.
- Secure emerging payment channels via development of PCI Standards and resources to support broader payment acceptance. This enables safe commerce in new and emerging card and card-based payment channels such as mobile and internet-of-things.
- Increase standards alignment and consistency of PCI Standards to minimize redundancy and support effective implementation.
PCI DSS certification
PCI certification ensures the security of card data at your business through a set of requirements established by the PCI SSC. These include a number of commonly known best practices, such as:
- Installation of firewalls
- Encryption of data transmissions
- Use of anti-virus software
Source: https://www.imperva.com/learn/data-security/pci-dss-certification/
You can learn more about the PCI DSS at https://www.pcisecuritystandards.org/