Defined Approach Requirements
12.10.3 Specific personnel are designated to be available on a 24/7 basis to respond to suspected or confirmed security incidents.
Customized Approach Objective
Incidents are responded to immediately where appropriate.
Applicability Notes
[No detail is provided here in the PCI DSS 4.0]
Defined Approach Testing Procedures
12.10.3 Examine documentation and interview responsible personnel occupying designated roles to verify that specific personnel are designated to be available on a 24/7 basis to respond to security incidents.
Purpose of requirement and procedures
An incident could occur at any time, therefore if a person who is trained in incident response and familiar with the entity’s plan is available when an incident is detected, the entity’s ability to correctly respond to the incident is increased.
Good practice
Often, specific personnel are designated to be
part of a security incident response team, with the team having overall responsibility for responding to incidents (perhaps on a rotating schedule
basis) and managing those incidents in accordance with the plan. The incident response team can consist of core members who are permanently assigned or “on-demand” personnel
who may be called up as necessary, depending
on their expertise and the specifics of the incident.
Having available resources to respond quickly to incidents minimizes disruption to the organization.
Examples of types of activity the team or individuals should respond to include any evidence of unauthorized activity, detection of unauthorized wireless access points, critical IDS alerts, and reports of unauthorized critical system or content file changes.
Definitions
[No detail is provided here in the PCI DSS 4.0]
Note: This sub-requirement requirement falls within the primary PCI DSS Requirement 12: Support Information Security with Organizational Policies and Programs and secondary requirement 12.10 Suspected and confirmed security incidents that could impact the CDE are responded to immediately..
What is the PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Governed by the Payment Card Industry Security Standards Council (PCI SSC), the compliance scheme aims to secure credit and debit card transactions against data theft and fraud.
While the PCI SSC has no legal authority to compel compliance, it is a requirement for any business that processes credit or debit card transactions. PCI certification is also considered the best way to safeguard sensitive data and information, thereby helping businesses build long lasting and trusting relationships with their customers.
Source: https://www.imperva.com/learn/data-security/pci-dss-certification/
What is the PCI SSC
The PCI SSC mission is to enhance global payment account data security by developing standards and supporting services that drive education, awareness, and effective implementation by stakeholders. We achieve this with a strategic framework to guide our decision-making process and ensure that every initiative is aligned with our mission and supports the needs of the global payments industry.
The four pillars of our strategic framework include:
- Increase industry participation and knowledge in the PCI Standards development process and stakeholder support for standards implementation. This ensures that standards and resources reflect and address industry needs and challenges.
- Evolve security standards and validation programs to support a range of environments, technologies and methodologies for achieving security. This ensures standards and resources that support and enable safe commerce and the flexibility to use different approaches to meet those standards.
- Secure emerging payment channels via development of PCI Standards and resources to support broader payment acceptance. This enables safe commerce in new and emerging card and card-based payment channels such as mobile and internet-of-things.
- Increase standards alignment and consistency of PCI Standards to minimize redundancy and support effective implementation.
PCI DSS certification
PCI certification ensures the security of card data at your business through a set of requirements established by the PCI SSC. These include a number of commonly known best practices, such as:
- Installation of firewalls
- Encryption of data transmissions
- Use of anti-virus software
Source: https://www.imperva.com/learn/data-security/pci-dss-certification/
You can learn more about the PCI DSS at https://www.pcisecuritystandards.org/